Refund policy
Returns
- Return Window: Returns are accepted within 14 days from the date of delivery.
- Condition of Items: Items must be in their original condition, unused, and with all tags and packaging intact.
- Return Process: To initiate a return, contact us at info@astorclo.com with your order number and the items you'd like to return.
Return Shipping
- The customer is responsible for the cost of return shipping.
- Please ensure your return package is properly packaged to avoid damage during transit.
Non-Returnable Items
- We do not accept returns on final sale items.
Refunds
- Once your return is received and inspected, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method.
- Return Shipping Costs: Return shipping fees will not be refunded.
- Processing Time: Allow 7-10 business days for the refund to be processed and reflected in your account.
Exchanges
- Currently, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please reach out to us at info@astorclo.com within 7 days of receiving your order, and we’ll resolve the issue as quickly as possible.
Questions or Concerns?
If you have any questions about our return and refund process, don’t hesitate to contact us. We're here to help!